Refund and Cancellation Policy

ResumeMatch AI is a platform owned and operated by BIZSIGHT LIMITED (RC: 9904588), with its registered office at 5, Orija Street, Soyoye, Ayetoro Road, Abeokuta, Ogun State, Nigeria.

Last updated: 31 October 2026

1. Nature of the digital asset

ResumeMatch AI is an immediate-access, cloud-hosted Software-as-a-Service (SaaS) tool. A purchase grants access to computational resources that are provisioned and consumed in real time — AI processing capacity, resume and cover-letter generation, ATS analysis, document storage and profile optimisation.

Access is delivered the moment a transaction is authorised. No physical goods are shipped, and no return, exchange or cooling-off period applies to a completed purchase. By completing a transaction you confirm that you understand the digital, instantly-delivered nature of the product.

2. Final sale directive

All transaction conversions, account top-ups, recurring plan payments, optimisation credit buy-ins and one-time unlocks are strictly final and non-refundable, except where a genuine technical or database error is proven under section 4.

No refund, credit or partial reversal is issued for:

• change of mind, or a decision not to use the platform after payment;
• unused days, unused features or unused credits remaining in a billing period;
• a failed or abandoned job application, interview or hiring outcome;
• a downgrade, upgrade or plan change requested after payment has been applied;
• results produced from information the user supplied incorrectly or incompletely;
• an account suspended or terminated for breach of the Terms of Service.

The platform optimises how a candidate's real experience is presented. It does not guarantee employment, interviews, offers or any specific commercial outcome, and no such guarantee is made or implied.

3. Subscription management and cancellation

Recurring subscriptions are billed in advance at the start of each billing cycle.

• You may cancel at any time from Dashboard → Manage Subscription, or by writing to bizsightventures@gmail.com from your registered account email.
• Cancellation stops the next renewal. Access to paid features continues until the end of the period already paid for.
• No mid-cycle, pro-rated or partial refunds are granted for the unused portion of a billing period.
• If a cancellation is submitted before a new cycle fires and a renewal still processes because of payment-gateway timing, report it within 48 hours and the duplicate charge is handled under section 4.
• Reactivating a cancelled subscription resumes billing at the current published price for the selected plan.

4. Explicit transaction errors

We investigate and correct genuine technical errors — duplicate charges caused by network or gateway lapses, charges recorded at an incorrect amount, or a payment confirmed without the corresponding access being activated.

Reporting protocol

1. Report the error within 48 hours of the charge to bizsightventures@gmail.com, including your registered account email, the transaction reference and the date of the charge.
2. We acknowledge the report and reconcile it against the payment provider's own transaction records.
3. Confirmed errors are resolved within 5–7 business days: the affected charge is reversed to the original payment method, or the purchased access is delivered to the account.
4. Where the payment provider confirms that the charge is valid and access was delivered, the transaction stands and no refund is issued.

Submitting a false or knowingly inaccurate error claim may result in suspension of the account.

5. Chargebacks and disputed payments

Please contact us before raising a chargeback with your bank or card issuer. We resolve verified billing errors within the 5–7 business day window in section 4.

Where a chargeback is raised without first allowing that window, the account may be suspended immediately and unused access withheld pending the outcome of the dispute. To validate legitimate charges we provide the payment processor with transaction records, delivery logs and account access logs. Accounts with unresolved chargebacks may be closed and may be declined future subscriptions.

6. Currency and payment processing

Charges are processed by our payment provider in the currency displayed at checkout. Your bank or card issuer may apply its own currency-conversion or cross-border fees; those fees are set by your financial institution, are not received by BIZSIGHT LIMITED, and are not refundable by us.

7. Your statutory rights

Nothing in this policy excludes or limits any right you have under mandatory consumer-protection law in your jurisdiction. Where such a right applies and cannot be waived by agreement, it prevails over this policy to the extent required by law.

8. Billing contact

BIZSIGHT LIMITED (RC: 9904588) Email: bizsightventures@gmail.com Phone: +234 808 765 4930 Registered address: 5, Orija Street, Soyoye, Ayetoro Road, Abeokuta, Ogun State, Nigeria